Frequently Asked Questions

Yes you can! If were out of stock in our shop, simply place an order by purchasing an item that is "PLACE ORDER". Otherwise the product availability will say "IN-STOCK". Orders can take up to 3 weeks. We are basically making you a special order from our supplier.

No we dont sell either of these brands. We specialize in selling mountaineering makes like Rab, Montane, Paramo, Meindl, AKU, MSR, DMM etc. 

As with many businesses that have a presence on the internet we too have to be competetive with our pricing. Our prices are therefore cheaper than our retail price. Thats one major benefit customers are finding by shopping on the internet. Discount may will be up to 20% off retail prices.

To find out your size, simply click on Size Charts.

We only have a few items of childrens gear. We do not stock childrens clothing. Please phone 01738 451710 for more details.

Yes, you can return the item by letting us know within 7 days of recieving your item. Please see our delivery and returns policy for more details

Yes we do! To the Uk we use 1st Class Recorded Delivery and with Europe we use Air Mail with International Signed For. Please be aware though that postage to europe is a bit more than postage to the uk. For all Postage Costs click on Delivery Info.

For posting items within the UK we use First Class Recorded Signed For to ensure that the item gets to you; The parcel is tracked all the way. If the item is too big for recorded signed for, we will use parcel force 48. For all parcels going anywhere within Europe like Germany for example we will use Air Maill with International Signed For to again make sure it definately arrives to your address.